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Shipping & Returns

International Orders


We use International Express Service for all international deliveries. It needs 5-15 working days form the dispatch. International orders might be subject to import taxes/duties. For information, please contact your local customs authority.


Cancellations


If you want to cancel the your shoes order which has paid successfully, you need to contact us in 10 hours.10% cancellation fee will be charged. The order which is already shipped can not be cancelled.


Tracking

http://www.ems.com.cn/english.html (CN)
http://www.usps.com/shipping/trackandconfirm.htm (US)
http://www.canadapost.ca/cpo/mc/languageswitcherf (CA)
http://www.parcelforce.com/portal/pw/track?catId=7500082 (UK)


Returns & Exchanges


To return or exchange, you must email us and inform us of the reason first. We will then provide you with further instructions. Goods must be returned within 5 days of receipt date - unworn and contain all the original package and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee. All shipping costs associated with the return of goods are the responsibility of the consumer. When returning, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of Jordan Shoes are the responsibility of the consumer.

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